kriya kriya11's Privacy Policy

1 Introduction and Scope

kriya kriya11 places the highest importance on user privacy. The terms set out in this privacy policy apply to all persons who use kriya kriya11's website and services. By creating an account on our platform, you are considered to have given your consent to this policy.

Alongside reading this policy, we recommend also reading our Terms and Conditions, as both documents together define the relationship between you and us. This privacy policy may change at any time, and the version published on the website after any change will be the version in effect.

2 What Information Is Collected

We collect two types of information: information you voluntarily provide, and information collected automatically from your browsing behaviour.

2.1 Information Provided Directly

During account registration and management, we may collect the following information:

• Full name, date of birth, and nationality
• Mobile number and email address
• Payment account details used for deposits and withdrawals (bKash, Nagad, Rocket, or bank account number)
• National ID card or passport details for identity verification

2.2 Automatically Collected Information

When you use our platform, the following information is automatically logged:

• IP address and device type
• Browser version and operating system
• Session duration and pages visited
• Data obtained from cookies and similar tracking technologies
• Transaction history and gaming activity

3 Purpose of Using Information

kriya kriya11 uses collected information only for specific and legitimate purposes. Information is never sold to any third party.

The main purposes for which information is used are:

• Ensuring account creation and management
• Processing deposits and withdrawals smoothly
• Preventing fraud and maintaining account security
• Age verification — our services are for those aged 21 and above only
• Providing customer support and resolving issues
• Fulfilling legal obligations and following responsible gaming standards
• Improving the platform and analysing user experience

4 Cookies and Tracking Technologies

Our website uses cookies. Cookies are small data files stored in your browser that help our services function correctly.

4.1 Types of Cookies

• Essential Cookies: Required to maintain login sessions and security — these cannot be disabled.
• Functional Cookies: Used to remember your preferred language and settings.
• Analytics Cookies: Collect anonymous statistics to understand user behaviour.

Cookies can be managed by changing your browser settings, however disabling certain cookies may mean some platform features do not work properly.

5 Information Storage and Security

kriya kriya11 uses industry-standard technology to protect your information. All data transmissions are secured through SSL encryption. Our servers can only be accessed by authorised staff, and regular security audits are conducted.

Our measures for protecting information:

• Encrypted databases and secure server infrastructure
• Advanced encryption protocols for payment information
• Two-step verification (OTP) for account access
• Automated monitoring to detect suspicious activity
• Regular security training for staff

However, complete security on the internet cannot be guaranteed. It is your responsibility to keep your password confidential and to notify us immediately of any suspicious activity.

6 Sharing Information with Third Parties

kriya kriya11 never sells or rents your information. However, information may be shared with third parties in the following limited circumstances:

6.1 Service Providers

Necessary information may be shared with selected service providers for payment processing (bKash, Nagad, Rocket, and bank transfers) and technical services. These organisations receive information only for the specific task assigned to them and are required to comply with our privacy standards.

6.2 Legal Obligations

Information may need to be disclosed if required by government authorities or a court order. In such circumstances, we provide only the information that is legally required.

6.3 Fraud Prevention

Information may be shared with relevant organisations to detect and prevent fraudulent activity, which helps protect the interests of all users.

7 Data Retention Period

We retain your information only for as long as it is needed for the purpose for which it was collected. Even after an account is closed, some information may be retained for a set period to meet legal, regulatory, and financial reporting requirements. Once this period has passed, information is securely deleted or anonymised so that you can no longer be identified.

8 User Rights

You have the following rights regarding your personal information:

• Right to Access: You may request to know what information we hold about you.
• Right to Correction: You may request that incorrect or incomplete information be corrected.
• Right to Deletion: In certain circumstances you may request that your information be deleted, however legal obligations will take priority.
• Right to Object: You may object to your information being used for specific purposes.
• Right to Portability: In some cases you may receive your information in a machine-readable format.

To exercise these rights, please contact our support team. We provide assistance 24/7 in Bengali and English via live chat and email.

9 Responsible Gaming and Data Protection

kriya kriya11 believes that data protection and responsible gaming are closely linked. Information about your gaming activity is used solely to ensure your safety — such as identifying unusual betting patterns and arranging support if needed. Read our Responsible Gaming Policy to learn in detail how we help users build healthy gaming habits.

Our platform is strictly for those aged 21 and above. Information collected for age verification is used only for that purpose.

10 International Data Transfers

Our servers and systems may be located in various countries. If your information is transferred outside Bangladesh, we ensure that equivalent protection measures are in place in the destination country. Encryption and contractual safeguards are always followed for international transfers.

11 Protection of Minors' Information

kriya kriya11's services are not for those under 21. We do not knowingly collect any information from minors. If it is found that a minor has used our platform, the relevant account and information will be deleted immediately.

12 Policy Changes

kriya kriya11 may amend this privacy policy when it sees fit. For significant changes, a notice will be published on the website and registered users may be informed by email. Continued use of the platform after any change will be taken as your consent to the revised policy. We therefore recommend reviewing this page from time to time.

13 Contact and Complaints

If you have any questions or complaints regarding this privacy policy, please contact our support team directly. We provide assistance in Bengali 24/7 via live chat. To contact us by email, write to: [email protected]

You can also find useful information in our FAQ section for general questions. We take every complaint seriously and do our best to resolve it as quickly as possible.